General Terms and Conditions

General Terms and Conditions – language courses

Group courses take place regularly in learning groups, individual training alone with the language trainer. One class includes at least 90 minutes (2 teaching units). For the individual training, the following applies: If a fixed date cannot be met, it has to be canceled at least 24 hours before. If this deadline is not met, the claim will lapse without replacement. When the participant can not take part at a group course, basically, there will be no alternative class.

A shift of the class dates for internal reasons is possible for tricos.

No classes take place during the Christmas period from December, 23 until January, 6, as well as on all public holidays.

If the participant does not take part at class, a reduction of the course fees is not justified. For the individual training, the following applies: Make-up classes for authorized missed lessons will be held if possible within and up to one month after the agreed term of contract; make-up classes expire by the end of this period. Offsetting of make-up classes is not possible.

Should the participant withdraw not later than 10 working days before the beginning of the course, fees will be refunded less 25 € administration fee. After the expiry of this deadline or if the course has started yet, a reimburse is excluded.

Course fees have to be settled in each case by the third working day of one calender month in advance, but at the latest 2 days before the beginning of the course. For some courses, payment is exempt from VAT according to the current rules in force. Should the exemption of tax no longer apply in the future due to a change in legislation, tricos is entitled then to charge VAT incurred. If course fees are not paid on the due date, tricos feels compelled to charge dunning charges in the amount of 20 € per reminder. For cash payment or bank transfer and invoicing per mail, an additional fee of 2,00 € per cash payment/bank transfer/invoicing is charged. The one-time registration fee is due with the first monthly charge.

For group classes, the following applies: The contract lasts for an indefinite period, however, has an agreed minimum duration of 3 months at first (for DaF Intensive and evening courses 2 months). Complying with this minimum duration, the contractual relationship can be canceled from both contract parties at one month's written notice at the end of the calender month. Before the possible cancellation, we recommend consultation with the management or the respective teacher.

Should, due to withdrawal of one participant from the group classes, these could not take place because of an insufficient number of participants, it is possible for tricos to cancel the contractual relationship with the remaining contractual partners subject to a notice period of one month at the end of the calendar month.

Should a fixed date be entirely canceled by tricos due to unforeseen reasons (e.g. illness of teacher etc) and a postponement is not possible, the course fees will be reduced in the following month by a lump sum of 10€ for that class (excepted evening and DaF Intensive courses, they will be made up).

For single training and specialized courses, the following applies: The term complies with the agreed contractual term on the registration form. The client can, in consultation with tricos, spread its booked classes individually within this contractual term. With expiry of the agreed contractual term, the booked classes also lapse without replacement (exception: see alternative classes). Offsetting of open dates is not possible.

Tricos does not guarantee that course attendance leads to success in the job or in an exam. Furthermore, we are not liable for course contents and cannot be held liable regarding to exams

to be taken and other services in general.

Only terms set forth in this contract shall apply. Any changes have to be written down and signed by both parties for reasons of legal clarity and legal certainty. Changes have to be available 14 working days prior to the start of the respecting calendar month.

The contractual partner agrees that dates collected in this registration will be captured and processed electronically.

The contractual partner gives his consent that personal or professional dates may be used by tricos for electronic processing subject to respective applicable rules on the protection of data. Of course, data will be kept confidential and will be not passed on to third parties.

By confirmation of the terms and conditions, the contractual partner confirms to be informed about all contract contents and to accept them.

Terms and conditions preparation courses TestDaf

General terms and conditions preparation courses TestDaf

I. Classes take place in groups. If the participant cannot attend class, basically there will be no alternative class.

II. A shift of the class dates for internal reasons is possible for tricos.

III. If the participant does not take part at class, a reduction of the course fees is not justified.

IV. Should the participant withdraw not later than 10 working days before the beginning of the course, fees will be refunded less 25 € administration fee. If the course has started yet, a reimburse is excluded.

V. Course fees have to be settled in advance after request for payment, but at the latest before the beginning of the course. For some courses, payment is exempt from VAT according to the current rules in force. Should the exemption of tax no longer apply in the future due to a change in legislation, tricos is entitled then to charge VAT incurred. If course fees are not paid on the due date, tricos feels compelled to charge dunning charges in the amount of 20 € per reminder. For cash payment or bank transfer and invoicing per mail, an additional fee of 2,00 € per cash payment/bank transfer/invoicing is charged. The one-time registration fee is due with the first monthly charge.

VI. Tricos does not guarantee that course attendance leads to success in the job or in an exam. Furthermore, we are not liable for course contents and cannot be held liable regarding to exams

to be taken and other services in general.

VII. Only terms set forth in this contract shall apply. Any changes have to be written down and signed by both parties for reasons of legal clarity and legal certainty. Changes have to be available 14 working days prior to the start of the respecting calendar month.

VIII. The contractual partner agrees that dates collected in this registration will be captured and processed electronically.

The contractual partner gives his consent that personal or professional dates may be used by tricos for electronic processing subject to respective applicable rules on the protection of data. Of course, data will be kept confidential and will be not passed on to third parties.

IX. With his/her signature at the contract conclusion or by clicking on the button “submit” on the registration form on the website of tricos, the contractual partner confirms to be informed about all contractual contents and to agree them.

Terms and conditions language trips

General terms and conditions for language trips

Conditions of travel (as of January 2015)

Registration

With the booking or travel registration, the travel participant (in the following: TP), or for minors the legal representative, offers the conclusion of the binding contract with tricos GbR. Booking can take place either in written, by telephone, by fax or via the internet (online registration).

Registration confirmation / Conclusion of the travel contract

The contract comes into force upon travel confirmation of tricos GbR. It does not need any specific form. After or with conclusion of the travel contract, the TP also receives a written travel confirmation. Should the booking takes place less than 7 working days before traveling, tricos GbR is not obligated anymore to issue a written travel confirmation.

Travel documents

All travel documents as well as important information about the trip will be delivered to the TP ca. 2-3 weeks before departure. These contain, inter alia, important information about the itinerary, departure and arrival, the contact persons during the trip and the local accessibility.

Payment

After receipt of the travel confirmation, a down payment in the amount of 40% of the total amount becomes due. The total amount is reduced by the down payment. The remaining payment is due 4 weeks before traveling. Should the TP not effect down payment or remaining payment within the period agreed, tricos is entitled to withdrawal from the contract after a reminder with a deadline and to claiming respective cancellation costs according to the section “cancellation”.

Included in the price

Services which are booked in the respective package are included in the price.

Not included in the price

Travel expenses at the course place, pocket money, food during outward and return journey and possible voluntary insurances are not included in the price.

Price change

Tricos GbR reserves the right to change the price agreed in the travel contract as a consequence of an increase in the transport costs, fees for certain services, such as airport and harbor charges or a change of exchange rates. A price change is only permissible if the time period between travel confirmation and the agreed travel date is more than four month. In the case of an retrospective change, tricos has to inform the TP immediately, but at the latest until the 21. day before departure. After this date, price increases are not allowed. Should the price increase be more than 5% of the travel price, the TP is entitled to withdraw within 10 days from the travel contract without fees or to demand participation at a trip with equal value, provided that tricos is able to offer the TP such a trip from their portfolio without additional cost. These rights as just mentioned have to be claimed by the TP promptly after receipt of the notification about the price increase from tricos.

Withdrawal

The TP can withdraw before departure at any time. We recommend to do so in writing. Withdrawal has to be sent to the address stated in this contract. In the case of withdrawal, tricos is entitled to claim a compensation for travel arrangements already made and for their expenses according to legal regulations. Therefore, compensations are determined as follows: If the TP withdraws until 43 days before departure, 10% of the travel price is due, 25% until 22 days before departure, 40% until 15 days before departure, 60% until 7 days before departure, 80% from 6 days on and in case of non-attendance. The TP is free to prove that tricos is no damage occurred or that this damage is at least substantially less. If there is found an alternative attendee, there is no compensation to be paid. It is recommended to arrange cancellation insurance.

Unclaimed services

If a TP does not claim single travel services for reasons which can be allocated to the TP (for instance earlier departure), he is not entitled to claim partial reimbursement of the travel price.

Duties of the travel participant

If any deficiencies should occur during the trip, the TP is obligated to declare them promptly to the local representation (travel representative) of tricos GbR or directly to tricos GbR (to the address stated in this contract) and to demand remedy. The TP will be informed about the local representation at the latest in the travel documents sent to him. The confirmation of deficiencies or the recognition of entitlements against tricos GbR is not within the powers of the travel representative, the agencies or staff of service providers; they are not authorized from tricos GbR. Before a cancellation of the travel contract, the participant has to set a reasonable period to remedy performance, if remedy is not impossible or refused by the travel agency or the cancellation of the contract is not justified by a special interest of the participant.

Claims of the TP for failure to perform the trip only remain valid if the TP claims the deficiencies against tricos GbR to the address stated in this contract within one month after the contractually defined end of the trip. Only if the TP is demonstrably unable to keep the deadline, he can possibly make claims beyond this period. A damage claim due to luggage damage has to be asserted within 7 days, a damage claim due to baggage delay within 21 days after delivery. Apart from that, tricos GbR has to be informed immediately about loss, damage or misdirection of luggage. Claims to reduction of the price of the trip and compensation lapse within one year. All claims, which are based on an intentionally or negligently breach of obligation of tricos GbR, lapse within two years. The limitation period starts with the day that follows the day, which was the contractually defined end of the trip. If negotiations between the TP and tricos GbR are pending, the period of limitation is suspended until the TP or tricos GbR refuse to continue the negotiations. The limitation period starts no earlier than 3 month after the end of the suspension.

Limitation of liability, supervisory duties

The contractual liability of tricos GbR for damages, which do not include bodily injuries, is restricted to three times the amount of the travel price, insofar as the damage on the side of the participant is not caused deliberately or negligently, or insofar as tricos GbR is responsible for the damage on the side of the participant only due to culpability of a service provider. For claims based on tortuous liability that are not caused by intent or gross negligence, tricos is liable for damages three times the amount of the travel price. This maximum liability is valid for traveler and trip each. If individual services are only brokered, tricos GbR is only liable for the proper mediation of the service and not for the service performance itself.

Tricos GbR does not have legal or contractual supervisory duties if minors take part at activities that are not included in the contractual services of tricos GbR and/or are offered additionally by the responsible travel representative. This applies particularly for participation at activities and offers of third-party suppliers (courses, events, parties etc.).
Provided that tricos GbR has contractual and legal supervisory duties, there is no obligation, in particular for the local travel representative, to deny the minor TP the participation at specific events. An exception to this provision has to be agreed with the legal representatives in advance by corresponding explicit agreements. Neither it is possible for tricos GbR, nor tricos GbR is obligated to inform the legal representative about all potential activities at the destination. However, the legal representative has the possibility at any time to follow recent events and is entitled to give corresponding instructions about the participation or non-participation of the minor TP.

Passport, visas, customs and health regulations

The TP as traveler is responsible for the adherence of all important provisions important for the execution of the trip. Particularly for procuring and carrying of necessary travel documents, for possible vaccinations as well as for adhering customs and exchange control regulations. Any disadvantages resulting from non-adherence of these regulations are to be born by the TP. This is not the case, if the TP experiences disadvantages caused by insufficient, wrong or non-information of tricos GbR. Source of supply for the latest passport, visas and health regulations is the latest country information of the Federal Foreign Office. The TP is expressively required to disclose if he holds another citizenship than the German citizenship. For citizens of other countries, the embassy in question provides information. If the TP has ordered tricos GbR to obtain visas required, tricos GbR is not liable for the timely granting or provision of visas required by the respective diplomatic agency unless tricos GbR is responsible for the delay in the issuing. We expressively point out that a change of this regulations can not be excluded at any time. Within its abilities tricos GbR will endeavor to ensure to inform the TP about possible changes. The TP is asked to inform himself punctually about the trip-relevant regulations.

Miscellaneous

Should individual terms of this travel contract including this travel conditions/ terms and conditions be invalid, this shall not invalidate the entire travel contract. The TP can sue tricos GbR or its legal entity only at its headquarters. For claims of the TP against tricos GbR, Stuttgart as place of jurisdiction is agreed. German law shall apply.

Information about the travel agency:

tricos GbR, Fritz-Elsas-Str. 60, 70174 Stuttgart, Germany

Alternative dispute resolution according to art. 14 paragraph 1 ODR-VO and §36 VSBG:

The European commission provides a platform for online dispute resolution, that is available at https://ec.europa.eu/consumers/odr. We are not willing and not obligated to participate at a dispute settlement procedure at a consumer conciliation body.